Customer Success Community Fundamentals

Scalable Customer Success

In this course, you'll learn how to create a digital hub for onboarding, enablement, and education. We'll focus on how community can drive value across Customer Success — customer engagement, satisfaction and retention. 🥰📊

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Course Overview

Series: Community Focus
Time: ~2 Hours, 30 Minutes

Course objectives:

  1. Define “Customer Success Community”
  2. Understand who CS is, challenges they face, and how they define success
  3. Discuss common elements of success communities
  4. Dive deep on execution details and advanced strategies
  5. Pinpoint how to set goals, measure success, and show ROI

Who this course is for:

  • Absolutely anyone interested in building a world-class customer success community to scale efficiently, improve customer satisfaction, and bolster retention rates, and drive dvocacy.

Prerequisites:

  • Have a basic understanding of communities and their purpose. Completing Community Foundations prior to enrolling in this course is recommended, but not required


Course Curriculum

29 Lessons / ~2 Hours 30 Minutes

  Introduction
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  Understanding Customer Success
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  Common Elements of Success Communities
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  Community Execution
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  Driving Success Through Community
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  Success & ROI
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  Assessment
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Enroll Now

Or unlock this course and all others as part of a Community Pro+ Membership.