Community Managers, Explained
In this free introductory course, we'll cover the 8 core responsibilities of Community Managers and the 5 skills to build for each competency to be among the greats.🏆
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Course Overview
Series: Career / Skills
Time: ~1 Hour
Course objectives:
- Define “Community Manager” (and what they’re not)
- Understand 8 common responsibilities of the role
- Pinpoint 5 skills required for success of each responsibility and how to hone them
Who this course is for:
- Absolutely anyone interested in building and managing communities
- Existing Community Managers that want to hone their skills
Prerequisites:
- Have a basic understanding of communities and their purpose. Completing Community Foundations prior to enrolling in this course is recommended, but not required
- Determine if a career in community building is right for you. Completing Starting A Career In Community prior to enrolling in this course is recommended, but not required
Course Curriculum
10 Lessons / ~1 Hour
Introduction
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days
days
after you enroll
Core Responsibilities & Skills
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- 1. Create and deliver on an ongoing operational plan for the community (5:56)
- 2. Develop and maintain community guidelines and policies (5:26)
- 3. Implement programs to increase membership and engagement (6:27)
- 4. Define KPIs and oversee measurement and results communication (5:54)
- 5. Build and maintain relationships with internal stakeholders (4:26)
- 6. Guide and manage moderators and other community staff (6:36)
- 7. Coordinate with platform vendors and technical resources (5:38)
- 8. Flag and escalate potential product or service issues as they arise (6:07)
Assessment
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