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Community Manager — Core Skills
Introduction
Objectives of this course (1:12)
Defining "Community Manager" (and what they're not) (2:43)
Core Responsibilities & Skills
1. Create and deliver on an ongoing operational plan for the community (5:56)
2. Develop and maintain community guidelines and policies (5:26)
3. Implement programs to increase membership and engagement (6:27)
4. Define KPIs and oversee measurement and results communication (5:54)
5. Build and maintain relationships with internal stakeholders (4:26)
6. Guide and manage moderators and other community staff (6:36)
7. Coordinate with platform vendors and technical resources (5:38)
8. Flag and escalate potential product or service issues as they arise (6:07)
Assessment
Certification Quiz
3. Implement programs to increase membership and engagement
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