Support Community Fundamentals

Self-Service Support At Scale

In this course, you'll learn how to build collaboration between Community & Support teams, deliver a world-class self-service experience, and measure ROI — all backed by Brian's experience as VP of Community & Support. 💬🦸🏽‍♀️

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Course Overview

Series: Community Focus
2 Hours

Course objectives:

  1. Define “Support Community”
  2. Understand who Support is, challenges they face, and how they define success 
  3. Discuss common elements of support communities
  4. Dive deep on execution details and advanced strategies
  5. Pinpoint how to set goals, measure success, and show ROI

Who this course is for:

  • Absolutely anyone interested in learning how to create a world-class support community to scale efficiently, reduce costs, and improve customer happiness


  • Have a basic understanding of communities and their purpose. Completing Community Foundations prior to enrolling in this course is recommended, but not required

Enroll Now

Or unlock this course and all others as part of a Community Pro+ Membership.