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New Member Onboarding Programs
Introduction
Objectives of this course (3:19)
Defining "Onboarding" (2:45)
Onboarding Fundamentals
Why onboarding matters (5:46)
Understanding member needs (4:53)
Translating needs to onboarding paths (13:14)
Common Components
Visitor Experience (2:23)
Sign Up Flow (2:25)
Email / DM / Push Notification (1:59)
Onboarding Page (1:35)
Milestones (2:43)
Profile Completion (1:32)
Drip Campaigns (2:26)
Cohorts (2:41)
Welcoming Committee / Buddy Programs (1:59)
Gamification (2:11)
Workflows, Milestones, & Automation
Workflow Basics (3:53)
Example Workflow (6:45)
Crafting Milestones (3:58)
Advanced Workflows (4:33)
Automation (4:18)
Measurement
Measure, Optimize, & Repeat (7:11)
What's Next?
What comes after Onboarding? (2:17)
Assessment
Certification Quiz
Defining "Onboarding"
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