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Community Moderator — Core Skills
Introduction
Objectives of this course (2:35)
Hot Take, definition, and what they're not (12:03)
Goals Of Moderation
3 primary goals (4:27)
Safety (2:32)
Modeling (6:07)
Enforcement (7:09)
Traits Of Successful Moderators
Common traits (6:47)
Member first (2:59)
Twice as nice (7:15)
Composure under pressure (6:47)
Tasks & Processes
Common tasks (8:45)
Operate in private (5:28)
Document everything (5:31)
Build the archive (3:42)
Engaging With Your Community As A Mod
Engagement advice (3:27)
Moderation process (10:28)
Get real about moderation (13:46)
Handling Tricky Situations
PR crisis (8:07)
Spam attack / raid (7:26)
Member threatening harm (11:48)
Assessment
Certification Quiz
Document everything
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