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Community Measurement Fundamentals
Introduction
Objectives of this course (1:45)
Identification
Identification (2:54)
Operational Metrics (8:31)
Business Metrics (14:16)
Interpretation
Example: Average Time On Site (6:22)
Example: Pages Per Visit (2:10)
Example: Solution Rate (9:17)
Example: Support Case Deflections (7:53)
Storytelling
One-Liners (11:08)
Visual Storytelling (19:47)
Assessment
Certification Quiz
Example: Solution Rate
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